The recording of voice and data communication can be used to archive key performance information and operate as the key to giving a fast and well organised response.
Recorders gather voice and data across the field, allowing details to be checked and evidence maintained for in the event of query or dispute.
Hardware Products
Hardware Introduction
Total Recall VR LinX Omnia
Total Recall VR LinX Altus
Total Recall VR LinX Neos
Total Recall VR LinX Evolution Server Edition
Total Recall VR LinX Evolution GUI Edition
Total Recall VR LinX Essence Appliance Edition
Total Recall VR LinX Essence GUI Edition
(Accessories) Total Recall VR Audio Mixer
(Accessories) Total Recall VR Logger Patch
Understanding the full capabilities of this range of hardware allows us to work with you to identify how best to specify a particular model for your business; meeting your operational needs today and tomorrow.
Total Recall VR LinX Omnia is a professional, hybrid and standalone voice logging and call recording system with very high analogue, VoIP and digital (ISDN)
recording channel density suitable for hybrid analogue, VoIP, RoIP, RTP, AoIP and ISDN audio logging and call recording applications.
This model is capable of recording:
- Calls on analogue lines via a high impedance (Hi-Z) analogue line tap.
- Audio from any line level analogue audio source.
- SIP sessions (calls) via SPAN port.
- SIP sessions (calls) via UDP port.
- H.323 calls via SPAN port.
- Unicast RTP streams via SPAN port.
- Multicast RTP streams via SPAN port.
- Unicast RTP streams via UDP port.
- DMR recording via Tait VRP.
- DMR recording via Hytera HDAP.
- ISDN (Q.931) calls on ISDN PRI links via high impedance (Hi-Z) link tap.
The maximum recording channel capacity of this model is:
- 60 analogue recording channels; or
- 60 VoIP recording channels; or
- 60 ISDN recording channels; or
- 60 VoIP and ISDN recording channels in any combination; or
- 60 analogue plus 60 VoIP and ISDN recording channels in any combination.
Total Recall VR LinX Altus is a professional, hybrid and standalone voice logging and call recording system with very high analogue and VoIP recording channel density suitable for hybrid analogue, VoIP, RoIP, RTP and AoIP audio logging and call recording applications.
This model is capable of recording:
- Calls on analogue lines via a high impedance (Hi-Z) analogue line tap.
- Audio from any line level analogue audio source.
- SIP sessions (calls) via SPAN port.
- SIP sessions (calls) via UDP port.
- H.323 calls via SPAN port.
- Unicast RTP streams via SPAN port.
- Multicast RTP streams via SPAN port.
- Unicast RTP streams via UDP port.
- DMR recording via Tait VRP.
- DMR recording via Hytera HDAP.
The maximum recording channel capacity of this model is:
- 72 analogue recording channels; or
- 30 VoIP recording channels; or
- 72 analogue plus 30 VoIP recording channels in any combination.
Total Recall VR LinX Neos is an ideal professional solution for small to medium capacity VoIP and analogue audio logging and call recording applications. It offers all of the application features that are available with its larger capacity cousins, but in a compact stand-alone enclosure.
This model is capable of recording:
- Calls on analogue lines via a high impedance (Hi-Z) analogue line tap.
- SIP sessions (calls) via SPAN port.
- SIP sessions (calls) via UDP port.
- H.323 calls via SPAN port.
- Unicast RTP streams via SPAN port.
- Multicast RTP streams via SPAN port.
- Unicast RTP streams via UDP port.
- DMR recording via Tait VRP.
- DMR recording via Hytera HDAP.
The maximum recording channel capacity of this model is:
- 24 analogue recording channels; or
- 30 VoIP recording channels; or
- 24 analogue plus 30 VoIP recording channels in any combination.
Total Recall VR LinX Evolution (server edition) is a professional, standalone and compact voice logging system suitable for high capacity VoIP, RoIP, AoIP and ISDN audio logging and call recording applications.
This model is capable recording:
- SIP sessions (calls) via SPAN port.
- SIP sessions (calls) via UDP port.
- H.323 calls via SPAN port.
- Unicast RTP streams via SPAN port.
- Multicast RTP streams via SPAN port.
- Multicast RTP streams via UDP port.
- DMR recording via Tait VRP.
- DMR recording via Hytera HDAP.
- ISDN (Q.931) calls on ISDN PRI links via high impedance (Hi-Z) link tap.
The maximum recording channel capacity of this model is:
- 120 VoIP recording channels; or
- 60 ISDN recording channels; or
- 120 VoIP and ISDN recording channels in any combination.
Total Recall VR LinX Evolution (GUI edition) is a professional, standalone and compact voice logging system suitable for high capacity VoIP, RoIP, AoIP and ISDN audio logging and call recording applications.
This model is capable recording:
- SIP sessions (calls) via SPAN port.
- SIP sessions (calls) via UDP port.
- H.323 calls via SPAN port.
- Unicast RTP streams via SPAN port.
- Multicast RTP streams via SPAN port.
- Multicast RTP streams via UDP port.
- DMR recording via Tait VRP.
- DMR recording via Hytera HDAP.
- ISDN (Q.931) calls on ISDN PRI links via high impedance (Hi-Z) link tap.
The maximum recording channel capacity of this model is:
- 120 VoIP recording channels; or
- 60 ISDN recording channels; or
- 120 VoIP and ISDN recording channels in any combination.
Total Recall VR LinX Essence (appliance edition) is a compact, embedded, professional solution for medium capacity VoIP, RoIP and AoIP audio logging and call recording applications.
It offers a plethora of professional call recording functions and features in a small (tiny box) form factor modular appliance. This model is capable of recording:
- SIP sessions (calls) via SPAN port.
- SIP sessions (calls) via UDP port.
- H.323 calls via SPAN port.
- Unicast RTP streams via SPAN port.
- Multicast RTP streams via SPAN port.
- Multicast RTP streams via DP port.
- DMR recording via Tait VRP.
- DMR recording via Hytera HDAP.
The maximum recording channel capacity of this model is:
- 60 VoIP recording channels.
Total Recall VR LinX Essence (GUI edition) is a compact stand-alone professional solution for medium capacity VoIP, RoIP and AoIP audio logging and call recording applications.
It offers a plethora of professional call recording functions and features in a small (tiny box) form factor modular appliance.
This model is capable of recording:
- SIP sessions (calls) via SPAN port.
- SIP sessions (calls) via UDP port.
- H.323 calls via SPAN port.
- Unicast RTP streams via SPAN port.
- Multicast RTP streams via SPAN port.
- Multicast RTP streams via DP port.
- DMR recording via Tait VRP.
- DMR recording via Hytera HDAP.
The maximum recording channel capacity of this model is:
- 60 VoIP recording channels.
Total Recall VR Audio Mixer is a low noise 2-channel audio mixer that can combine two audio sources into one.
Specification:
- 3.5mm TS and RJ12 connector for each input
- Signal level control (gain) for each input
- Redundant line-level output
- 3.5mm TS and RJ12 connector for each output
- 9-15VDC power source centre negative
- Maximum output signal level: +16dBu (with 15VDC power supply)
- Minimum input signal level: -30dBu
- Input impedance: 100Kohm
- Frequency response: 20Hz-20KHz
- Total harmonic distortion: less than .005%
Total Recall VR Audio Mixer is a low noise 2-channel audio mixer that can combine two audio sources into one.
You can use Total Recall VR Audio Mixer to:
- Combine (mix) a stereo audio signals into a mono signal.
- Combine (mix) the transmit (Tx) and receive (Rx) audio signal of a 2-way radio, repeater or base station.
- Combine (mix) any two line level audio signals into a single line level signal.
The Total Recall VR Radio Mixer requires a 9VDC-12VDC power pack to power the mixer. This power pack is NOT supplied with the unit.
A rack mount shelf is available for installation of multiple Total Recall VR Audio Mixers into an equipment rack. Use the shelf to install 4 Total Recall VR Audio Mixers so that the whole assembly is 1RU high.
Alternatively, use the shelf to install 16 Total Recall VR Audio Mixers so that the whole assembly is 3RU high.
The Total Recall VR Logger Patch enables recording from digital telephone handsets where there is no-side tone or the level of the microphone is too low to trigger recording.
The Logger Patch is simply connected to the telephone handset curly cord and then wired to an anlog port on a Total Recall VR voice logging recorder.
Some phone handsets have different microphone and earpiece outputs to the RJ11 (4P4C) plug. Normally the center two wires on the handset jack are the earpiece circuit and the outer two wires are the microphone.
If your telephone does not use standard connections, there is a splitter included in the pack to reverse the input connections to the Logger Patch.
The Logger Patch requires a 12VDC power pack to power the amplifier which will give up to 30dB gain on the microphone and 10dB gain on the earpiece. This power pack is NOT supplied with the Logger Patch.
Software Applications
Applications Introduction
Total Recall VR Desktop
Total Recall VR Manager
Total Recall VR Monitor
Total Recall VR Browser
Total Recall VR Event Player
Total Recall VR Audio Player
Total Recall VR Connector
Total Recall VR Connector for SkySoft-ATM
Total Recall VR Archiver
Understanding the relationship between your needs, the software and the hardware for audio logging and call recording will allow us to get the most from the systems to fully meet your needs and expectations.
Total Recall VR Desktop is an all-in-one Total Recall VR PC application that combines the features and functions of the following Total Recall VR applications into one desktop like application:
- Total Recall VR Manager
- Total Recall VR Monitor
- Total Recall VR Browser
- Total Recall VR Audio Player
- Total Recall VR Event Player
A single copy of the Total Recall VR Desktop application can be used instead of individual copies of all of the above listed Total Recall VR PC applications.
Total Recall VR Desktop is a Java/Windows based application designed to run on a PC with Windows 7, 8 or 10.
Total Recall VR Manager is a system management application that provides for system configuration, maintenance and status monitoring of Total Recall VR systems.
In addition it provides for configuration of Total Recall VR PC applications when the applications are used in workgroup mode.
Total Recall VR Manager offers:
- User configurable and flexible role based access control for all application features.
- Two working modes: workstation (for use by a single or multiple users on a single PC) and workgroup (for use by multiple users on multiple PCs).
- Configuration management of the configuration of multiple Total Recall VR systems.
- System and channel status monitoring of multiple Total Recall VR systems.
- Comprehensive set of maintenance tools for Total Recall VR systems.
- Configuration management of Total Recall VR PC applications when the applications are used in workgroup mode.
- Advanced natural language search query builder for recording queries that can be shared by users of Total Recall VR PC applications.
Total Recall VR Manager is a system management application that provides for system configuration, maintenance and status monitoring of Total Recall VR systems.
In addition it provides for configuration of Total Recall VR PC applications when the applications are used in workgroup mode.
Total Recall VR Manager is a Java/Windows based application designed to run on a PC with Windows 7, 8 or 10.
Total Recall VR Monitor is a powerful real-time recording monitor and browser application that provides for multi-channel monitoring of recordings in progress and instant recall
and browsing of recordings that are stored in different types of Total Recall VR archives and on Total Recall VR systems.
Total Recall VR Monitor offers:
- User configurable and flexible role based access control for all application features and recordings.
- Two working modes: workstation (for use by a single or multiple users on a single PC) and workgroup (for use by multiple users on multiple PCs).
- Multi-channel real time monitoring of recordings in progress on multiple Total Recall VR systems simultaneously.
- Real-time metadata and waveform display of recordings in progress and recordings being monitored.
- Auto-monitoring criteria to automatically initiate monitoring of recordings that match the criteria.
- Waveform lingering with visual indication of audio on multiple channels.
- Browsing of recordings in Total Recall VR archives that are stored on discs, USB devices and network drives.
- Browsing of recordings that are stored in Total Recall VR mega archives.
- Browsing of recordings that are stored on Total Recall VR systems with automatic fetching of latest recordings.
- Creation and management of Public Folder archives with unlimited number of records and role base shared access from multiple PCs by multiple users.
- Automatic detection (plug and play) of archives on discs, USB devices and network drives.
- Recording management: delete, annotate, tag, lock, etc.
- Ability to ‘lock’ recordings to prevent deletion.
- Advanced natural language search query builder that provides for saving of queries to files, recall of queries from files and sharing of queries via e-mail.
- Flexible (selected, found, all, etc.) batch export of recording metadata to CSV format for use in reporting tools.
- Flexible (selected, found, all, etc.) batch export of recordings to standard audio file formats (wav, mp3, aifc, au and spx) that are compatible with popular audio player applications such as Windows Media Player.
- Integrated e-mail client for fast sharing of recordings in any supported file and audio format and search queries.
- Integrated audio player with built-in visual waveform and integrity check for recordings that are stored in the TRC file format.
- Integrated event creator and player with built-in visual waveform.
Total Recall VR Monitor is a powerful real-time recording monitor and browser application that provides for multi-channel monitoring of recordings in progress
and instant recall and browsing of recordings that are stored in different types of Total Recall VR archives and on Total Recall VR systems. It has a powerful monitoring,
instant recall, search and exporting functions as we well as an integrated version of the Total Recall VR Audio Player and the Total Recall VR Event Player applications.
Total Recall VR Monitor is a Java/Windows based application designed to run on a PC with Windows 7, 8 or 10. If you wish to play recordings in the AMBE format, then you need to purchase an AMBE decoder license.
Total Recall VR Browser is a powerful browser application that provides for browsing of recordings that are stored in different types of Total Recall VR archives and on Total Recall VR systems.
Total Recall VR Browser offers:
- User configurable and very flexible role based access control for all application features and recordings.
- Two working modes: workstation (for use by a single or multiple users on a single PC) and workgroup (for use by multiple users on multiple PCs).
- Browsing of recordings in Total Recall VR archives that are stored on discs, USB devices and network drives.
- Browsing of recordings that are stored in Total Recall VR mega archives.
- Browsing of recordings that are stored on Total Recall VR systems.
- Creation and management of Public Folder archives with unlimited number of records and role base shared access from multiple PCs by multiple users.
- Automatic detection (plug and play) of archives on discs, USB devices and network drives.
- Recording management: delete, annotate, tag, lock, etc.
- Ability to ‘lock’ recordings to prevent deletion.
- Advanced natural language search query builder that provides for saving of queries to files, recall of queries from files and sharing of queries via e-mail.
- Flexible (selected, found, all, etc.) batch export of recording metadata to CSV format for use in reporting tools.
- Flexible (selected, found, all, etc.) batch export of recordings to standard audio file formats (wav, mp3, aifc, au and spx) that are compatible with popular audio player applications such as Windows Media Player.
- Integrated e-mail client for fast sharing of recordings in any supported file and audio format and search queries.
- Integrated audio player with built-in visual waveform and integrity check for recordings that are stored in the TRC file format.
-Integrated event creator and player with built-in visual waveform.
Total Recall VR Browser is a powerful browser application that provides for browsing of recordings that are stored in different types of
Total Recall VR archives and on Total Recall VR systems. It has a powerful search and exporting functions as we well as an integrated version of the Total Recall VR Audio Player and the Total Recall VR Event Player applications.
Total Recall VR Browser is a Java/Windows based application designed to run on a PC with Windows 7, 8 or 10. If you wish to play recordings in the AMBE format, then you need to purchase an AMBE decoder license.
Total Recall VR Event Player is a powerful audio player application designed to play the mix of the audio from multiple recordings ordered in time.
This enable users to recreate events that comprise of one or more recordings and listen to the audio of the events as it happened in time.
Total Recall VR Event Player offers:
- Player that supports playing of the mix of the audio from multiple recordings ordered in time, as they happened.
- Export of complete event audio to standard audio file formats (wav, mp3, aifc, au and spx) that are compatible with popular audio player applications such as Windows Media Player.
- Integrated e-mail client for fast sharing of event audio in any supported file and audio format.
- Integrity check for recordings (segments) that are part of the event.
- Visual waveform of event segments.
- Metadata display for event segments.
Total Recall VR Event Player is a Java/Windows based application designed to run on a PC with Windows 7, 8 or 10. If you wish to play recordings in the AMBE format, then you need to purchase an AMBE decoder license.
Total Recall VR Audio Player is a powerful audio player application designed to support play of, and conversion between, all Total Recall VR audio file and encoding formats.
Total Recall VR Audio Player offers:
- Player for all Total Recall VR file and audio formats.
- File and audio converter that supports all Total Recall VR file and audio formats.
- Export to standard audio file formats (wav, mp3, aifc, au and spx) that are compatible with popular audio player applications such as Windows Media Player.
- Integrated e-mail client for fast sharing of recordings in any supported file and audio format.
- Integrity check for recordings stored in the trc file format.
- Visual waveform.
- Recording metadata display for recordings stored in trc files.
Total Recall VR Audio Player is a Java/Windows based application designed to run on a PC with Windows 7, 8 or 10. If you wish to play recordings in the AMBE format, then you need to purchase an AMBE decoder license.
Total Recall VR Connector is a combination of a Windows service and a GUI application.
The service enables easy integration of Total Recall VR with business systems and cloud recording solutions where Total Recall VR is used as an audio capture device to create recordings that are subsequently consumed by other business systems and cloud recording solutions or their users.
The service downloads recordings from multiple Total Recall VR systems in near real-time and delivers the recordings, and optionally the metadata for the recordings, to other business systems and cloud recording solutions in a user specified format.
The GUI application provides for configuration and control of the service.
Total Recall VR Connector offers:
- Windows service operating mode.
- Continuous near real-time fetching (downloading) of recordings, in their native format, from one or multiple Total Recall VR systems.
- Export of recordings from the native format to a number of popular audio file formats such as the mp3 and wav formats.
- Export or recording metadata to CSV and XML format.
- Export of recordings and metadata to the CallMiner Eureka speech analytics platform and applications.
- Delivery of recordings in native or exported format to remote systems via e-mail.
- Automatic removal of downloaded and/or exported recordings.
Total Recall VR Connector is a Java/Windows based application designed to run on a PC with Windows 7,8 or 10 or a server with Windows Server 2010 or 2012. If you wish to export recordings in the AMBE format, then you need to purchase an AMBE decoder license
Total Recall VR Connector for SkySoft-ATM is a combination of a Windows service and a GUI application.
The service enables easy integration of Total Recall VR with the SkySoft-ATM's SkyRec solution for ATM data recording, via the SkySoft-Audio API 01.00.00, where Total Recall VR provides audio recording services to other components of the SkyRec solution.
The subsequent diagram shows how the connector fits in the SkyRec solution architecture.
Total Recall VR Connector for SkySoft-ATM is a Java/Windows based application designed to run on a PC with Windows 7,8 or 10 or a server with Windows Server 2010 or 2012. If you wish to export recordings in the AMBE format, then you need to purchase an AMBE decoder license.
Total Recall VR Archiver is a combination of a Windows service and a GUI application.
The service can be used for near real-time continuous archiving of recordings from one or multiple Total Recall VR systems to a single Total Recall VR mega archive.
The GUI application provides for configuration and control of the service.
Total Recall VR Archiver offers:
- Continuous near real-time archiving of recordings from one or multiple Total Recall VR systems to a single Total Recall VR mega archive.
- Mega archives with unlimited number of recordings (subject to disk space limits).
- Windows service operating mode.
Total Recall VR Archiver is a Java/Windows based application designed to run on a PC with Windows 7,8 or 10 or a server with Windows Server 2010 or 2012
This model is capable of recording:
This model is capable recording:
This model is capable recording:
- SIP sessions (calls) via SPAN port.
Some phone handsets have different microphone and earpiece outputs to the RJ11 (4P4C) plug. Normally the center two wires on the handset jack are the earpiece circuit and the outer two wires are the microphone.
If your telephone does not use standard connections, there is a splitter included in the pack to reverse the input connections to the Logger Patch.
